Last reviewed: 13 November 2026. Written by the Stairlift Guru editorial team.
This page is for people who already have a stairlift at home. It gathers our guides to faults, servicing, running costs, warranties and removal in one place, so you can go straight to the one that matches today’s problem. Stairlift Guru is an independent information site. We do not make, fit or repair stairlifts, so for anything that involves opening the lift, ring the company that fitted it or a qualified stairlift engineer.
Something is wrong: where to start and what it may cost
Choose the line that sounds most like your lift.
| What is happening | Read this first | Cost lines to ask about |
|---|---|---|
| It is beeping, or will not charge | Why is my stairlift beeping? and stairlift batteries | Fault diagnosis and call-out £60 to £100; battery replacement £80 to £300 |
| It will not move at all | Stairlift not working: common problems and fixes | Fault diagnosis and call-out £60 to £100; motor or gearbox repair £150 to £400 or more |
| It shows a code or a flashing light | Fault codes for Acorn, Stannah and Handicare, then the guide for your make: Acorn, Stannah, Handicare, TK | Fault diagnosis and call-out £60 to £100; the repair depends on what the code points to |
| The remote or the armrest control does not respond | Stairlift not working: common problems and fixes | Remote or control replacement £50 to £120 |
| It runs, but slowly, noisily or with a jolt | What a stairlift service includes | Full service with minor repairs £100 to £180; motor or gearbox repair £150 to £400 or more |
| Nothing is wrong, but it has not been serviced lately | Stairlift servicing and service plan prices by company | Full service with minor repairs £100 to £180; published service plans run from £80 to £599 a year |
The figures are the estimated ranges from our stairlift repairs guide and our service plan price comparison. They are a guide to what to ask, not a quotation and not a diagnosis. An engineer prices the job after seeing the lift, and a lift still under warranty or on a service plan may cost you nothing.
Finding someone to ring
Start with the company that fitted the lift, because a warranty or service plan usually has to be used through them. If that company has closed, read what to do when a stairlift company has gone bust. To find another firm, the UK stairlift company directory lets you enter the first part of your postcode and choose “Repair or servicing of a lift I already own”. It lists only firms whose own websites say they work on lifts they did not supply.
Every owner guide, by job
Faults and fixes
Safety
Warranty, cover and paperwork
When you no longer need it
Not sure which make or model you have?
Look on the lift itself for the maker’s name and a model or serial label, and check the user manual that came with it. Our comparison of UK stairlift models lists the common ones with their widths and weight limits, and the troubleshooting guides above link to manufacturer user manuals where we found one published online. If you cannot find a label, the company that services the lift can identify it.