Before choosing a stairlift company, it’s important to check that they’re trustworthy, experienced, and genuinely focused on your safety and needs. A little research upfront can help you avoid poor service, hidden costs, or unnecessary stress later on.
This page explains how to check a stairlift company properly and what signs to look for before you commit.
Key Takeaways
- Always check reviews, credentials, and experience
- Make sure pricing and process are clear and transparent
- A professional company will offer a home survey
- Avoid pressure selling or upfront fees
- Trustworthy companies are happy to answer questions
The Short Answer: How Do You Check a Stairlift Company?
To check a stairlift company, look at:
- Independent reviews
- How long they’ve been operating
- Whether they offer professional surveys
- Their warranty and aftercare support
- How they communicate with you
Reliable companies are open, clear, and easy to deal with.
1. Check Independent Reviews
Start by looking at reviews on trusted platforms such as:
- Trustpilot
- Google Reviews
- Review sites focused on mobility or home services
Look for:
- Consistent feedback (not just one or two reviews)
- Comments about installation, support, and aftercare
- How the company responds to negative reviews
Patterns matter more than individual comments.
2. Check How Long They’ve Been Trading
Established companies often:
- Have more experience with different staircases
- Are better prepared for unexpected issues
- Offer more reliable long-term support
Check:
- Company website history
- Companies House listings (UK)
- How long they’ve been installing stairlifts
Longevity is usually a good sign.
3. Make Sure They Offer a Home Survey
A reputable stairlift company will:
- Visit your home
- Measure your staircase properly
- Assess safety and access
- Recommend the correct stairlift type
Be cautious of companies that try to:
- Quote without seeing your stairs
- Rely only on phone or photo estimates
Every staircase is different.
4. Ask About Installation and Qualifications
Check that:
- Installers are trained and experienced
- Installation is included in the quote
- Safety checks are carried out before handover
Good companies explain:
- How installation works
- How long it will take
- What testing is done before use
5. Review Pricing Transparency
A trustworthy stairlift company will provide:
- A clear written quote
- A breakdown of what’s included
- No hidden or surprise fees
Ask whether the price includes:
- Installation
- Warranty
- Call-out or servicing costs
- Removal (if applicable)
If pricing feels vague, ask for clarity.
6. Check Warranty and Aftercare Support
Stairlifts are long-term equipment, so aftercare matters. Check:
- Length of warranty
- What’s covered
- Servicing options
- Response times for repairs
Companies confident in their product usually offer solid warranties.
7. Watch for Red Flags
Be cautious if a company:
❌ Pressures you to decide immediately
❌ Asks for large upfront payments
❌ Won’t put details in writing
❌ Avoids answering questions
❌ Offers deals that seem “too good to be true”
Reputable companies don’t rush or pressure you.
8. Check How They Communicate
Pay attention to:
- How clearly they explain things
- Whether they listen to your concerns
- If they respect your pace and decisions
Good communication is a strong indicator of good service.
9. Compare More Than One Company
It’s sensible to:
- Speak to two or three stairlift companies
- Compare quotes, warranties, and service
- Look beyond price alone
This helps you spot inconsistencies and feel more confident in your choice.
10. Trust Your Instincts
If something feels off, pause. A reliable stairlift company should:
- Make you feel comfortable
- Give you time to decide
- Explain everything clearly
You should never feel rushed or uncertain.
Get Help Checking Stairlift Companies
At Stairlift Guru, we help people understand what to look for and how to check stairlift companies properly — so you can move forward with confidence.
Ready to Take the Next Step?
If you’re checking stairlift companies and want clear, unbiased guidance, we’re here to help — with no pressure and no obligation.
