A stairlift breakdown can feel stressful especially if you rely on it daily. The good news is that most stairlift issues are minor and easily fixed at home. In many cases, the problem can be resolved in just a few minutes without calling an engineer.
Before panicking, work through the checks below. They cover the most common reasons a stairlift stops working.
Step-by-Step Stairlift Troubleshooting
1. Check the Power Supply
It sounds obvious, but it’s the most common cause.
- Make sure the stairlift is switched on at the wall socket
- Check that no one has accidentally turned the switch off
- If you’re unsure where the power source is, ask for help or refer to the user manual
If your stairlift uses batteries, move on to the next step.
2. Is the Stairlift Battery Charged?
Most modern stairlifts run on rechargeable batteries.
- Check for warning lights or indicators
- A flashing or red light often means the battery needs charging
- Park the stairlift at its charging point and allow time to recharge
A flat battery does not usually mean a fault it just needs charging.
3. Check the Seat Position
Stairlifts won’t move unless the seat is correctly positioned.
Make sure:
- The seat is fully upright
- The seat is facing away from the wall
- Any swivel function is locked into the travel position
If the seat is turned or partially folded, the lift will not operate.
4. Inspect the Rail for Obstructions
Even a small object can stop the stairlift from moving.
- Look along the rail for dust, toys, bags, or loose items
- Check the bottom and top of the stairs carefully
- Remove any obstruction and try again
Regular cleaning helps prevent this issue.
5. Test the Remote Control or Joystick
If the stairlift doesn’t respond:
- Replace the batteries in the remote
- Check for stuck or damaged buttons
- Try the onboard control if your model has one
If the stairlift works with one remote but not the other, the issue is likely the remote, not the lift itself.
6. Check Safety Switches
Stairlifts are designed to stop automatically if something isn’t right.
Check:
- Footrest safety edges
- Seat and armrest switches
- Covers or panels that may not be fully closed
If any safety switch is triggered, the stairlift won’t move until it’s reset.
7. Listen for Warning Sounds or Lights
Your stairlift may alert you to a problem.
Common warning signs include:
- Continuous beeping
- Flashing lights
- Grinding or unusual noises
- Slower-than-normal movement
These usually indicate a fault that needs professional attention.
When to Call a Professional
You should contact your stairlift provider if:
- The stairlift still doesn’t work after basic checks
- Warning alarms or flashing lights continue
- You hear grinding, scraping, or unusual mechanical noises
- The remote, joystick, or controls appear faulty
Most manufacturers offer telephone support and can often diagnose the problem quickly.
Summary: Stairlift Breakdown Checklist
- ✔ Check the wall socket and power switch
- ✔ Ensure the battery is charged
- ✔ Confirm the seat is upright and locked
- ✔ Remove any obstructions from the rail
- ✔ Test remote controls and buttons
- ✔ Listen for warning sounds or lights
In most cases, a stairlift breakdown is simple to fix and doesn’t require an emergency call-out. Knowing what to check can save time, stress, and unnecessary costs.
